Customer services
Delivery and Postage
We can ship all our products within the UK. Outside of the UK we only ship fabric and machine parts to addresses outside the UK and the Republic of Ireland. Unfortunately we cannot sell sewing machines outside of the UK. Every parcel sent has a Proof of Postage from the Post Office - Please note that this is not a fully tracked service; we can only provide you with a receipt to say it has been sent by us. Royal Mail aims to deliver 1st Class mail the next working day, but they are unable to provide a guaranteed service. If a parcel goes missing that has been sent with Royal Mail 1st Class we ask our customers to let us know by email or telephone and then we can email you a copy of the proof of postage that you can take to your local parcel depot and ask them to look for the parcel. Using this service we have to wait 15 – 20 days before we can put in a claim for the parcel and once it’s found we can issue a refund or resend the goods.
Royal Mail Signed for 2nd Class delivery costs for UK orders
Please note that this is not a fully tracked service, we can only provide you with confirmation of delivery. Every Signed For item is covered against loss or damage. We can't guarantee next working day delivery because of Covid-19 limitations. Royal Mail Signed For 2nd class aims to deliver your letter or parcel in two to three working days and gives you the added benefits of, proof of delivery including a signature from the receiver, the ability to check on line or on your mobile to see when your item has been delivered and compensation cover up to £50 for loss or damage. You get a certificate of posting free of charge when you post Royal Mail Signed For 2nd class letters or parcels at a Post Office™ branch. For details of your nearest Post Office branch please use the Post Office finder at postoffice.co.uk. Compensation Proof of Delivery Urgent or valuable items must be sent using Special Delivery products.
Parcels to the EU
Delivery ScheduleProviding the items ordered are in stock, we will normally dispatch your order the following day after placing your order. Our last orders can be sent out Friday afternoon and our first order of the week, Monday afternoon, we do not send items on the weekends but we are available if you need to speak to someone in the shop on Saturdays. We will email you when you place your order to let you know your estimated delivery date and then another email will let you know your tracking number.Find out more
Back OrdersIf your item is not in stock, we will back order for you. You may choose to cancel your order if you would rather not wait. WEEE RegulationsThe Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
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