Customer services
Delivery and Postage
We can ship everything within the UK. Outside of the UK we only ship fabric, haberdashery and machine parts to addresses outside the UK and the Republic of Ireland, unfortunately we cannot sell sewing machines outside of the UK.
Recorded signed for delivery costs for UK orders
Parcels to the EU
Delivery ScheduleProviding the items ordered are in stock, we will normally dispatch your order the following day after placing your order. Our last orders can be sent out Friday afternoon and our first order of the week, Monday afternoon, we do not send items on the weekends but we are available if you need to speak to someone in the shop on Saturdays. We will email you when you place your order to let you know your estimated delivery date and then another email will let you know your tracking number.Find out more
Back OrdersIf your item is not in stock, we will back order for you. You may choose to cancel your order if you would rather not wait. WEEE RegulationsThe Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
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