Sewing Machine Guarantee
We offer you what is realistically possible - the standard manufactures guarantee with no small print or hidden costs. We can't offer ridiculously long guarantees because we can’t promise to still be able to get parts from the manufactures in 20 years time. We can offer a range of products that we know are from trustworthy suppliers who we have good working relationships with. So if there are problems we will always work to solve them and not leave you with a 'dud' machine that you can't use.
Manufacturer - Standard Guarantee
Janome Sewing Machines - 2 Years
Brother Sewing Machines - 3 Years
Bernina Sewing Machines - 2 year electrical, 5 year mechanical
Husqvarna Sewing Machines - 5 year electrical and mechanical, 2 year Labour. However you MUST register your machine with Husqvarna, this is the customers responsibility and if you don’t the machine will be covered for 2 years only.
As registered Janome, Brother and Bernina dealers our contract with our suppliers is that we are responsible for carrying out the repairs on a faulty sewing machine that has been returned to us from a customer.
NOTE: If a machine is recieved for repair under warranty, and fault is not mechanical, but operator error (i.e. Lack of servicing or maintenance), then a charge will be applied for labour, and the sender will also be charged the cost of shipping (pickup and return).
If, for any reason you are not satisfied with a product purchased via our Online Shop, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom. The following terms and conditions will apply:
You must tell us of any intention to return the item/items within 7 days of receipt of the goods either by phone or email.
See our full Returns Policy