Guarantee & Returns

Where an item has arrived damaged in transit, you must inform us about this within 24 hours from receipt of the goods.  

We will advise you with regards to the method of return. We will pay the return carriage cost if the item was found to be faulty, transit damaged or if the item was sent by us in error.

With the exception of items that were delivered and found to be damaged or faulty, you will pay the return carriage cost if the item was ordered in error, or if you simply don’t want the goods. Under such circumstances, where valuable items are being returned it is advisable that you send items insured shipping, as we will not be held responsible for any loss or damage to goods returned for refund.

Refunds will only be issued upon safe receipt of the goods being returned.
With the exception of items that were delivered and found to be damaged or faulty: Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition.

Software, Memory Cards, Design CDs must be unopened and any security seals and/or shrink-wrap must be intact.

Where payment has been made by credit/debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. For security purposes, we may need to contact the customer to verify details.

Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back to us.

We will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to you to check that all goods being returned are complete before being packed up and returned.

Please ensure that you carefully pack any items being returned to us. As you will be  responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.  

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