service & repairs

Here at Brighton Sewing Centre we do machine servicing and repairs.
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delivery & postage

 

 

Receive your beautiful fabric order in a lovely bundle with a free sample included.

 

Standard delivery costs for UK orders

  1. Click & Collect in shop - Free
  2. Between £5 - £10 orders - £1.60
  3. Between £10 - £30 orders - £3.00
  4. Over £30 - FREE

Every parcel sent has a Proof of Postage from the Post Office - Please note that this is not a fully tracked service; we can only provide you with a receipt to say it has been sent by us.  

Royal Mail aims to deliver 1st Class mail the next working day, but they are unable to provide a guaranteed service. If a parcel goes missing that has been sent with Royal Mail 1st Class we ask our customers to let us know by email or telephone and then we can email you a copy of the proof of postage that you can take to your local parcel depot and ask them to look for the parcel.

Using this service we have to wait 15 – 20 days before we can put in a claim for the parcel and once it’s found we can issue a refund or resend the goods.
 

Recorded signed for delivery costs for UK orders

  1. Between £5 - £10 orders - £2.70
  2. Between £10 - £30 orders - £4.10
  3. Between £30 - £50 orders - £7.95
  4. Over £50 - FREE


Please note that this is not a fully tracked service; we can only provide you with confirmation of delivery. To track your item please use Special Delivery Next Day service.
Every Recorded Signed For item is covered against loss or damage.
You can confirm the delivery of your item and view the signature online. Royal Mail will get a signature for delivery of the item, but this may not be the person named on the address label.
We can't guarantee next working day delivery with Recorded signed for, so you might want to consider Special Delivery for that option.

If there's nobody available to sign for the item and the item is not collected or redelivery rearranged from the parcel depot within 18 calendar days, the item will be returned to Brighton Sewing Centre.

 

 

Parcels to the EU

  1. Between £1 - £35 orders - £5.20
  2. Between £35 - £75 orders - £8.50
  3. Between £75 - £150 orders - £13.50
  4. Over £150 - £25


We send fabric or haberdashery orders to the EU using Royal Mail standard first class post from the UK on a non trackable service.  Unfortunately we cannot sell sewing machines outside of the UK.

If a parcel doesn’t arrive we ask our customers to let us know by email or telephone and then we can email you a copy of the proof of postage that you can take to your local parcel depot and ask them to look for the parcel.

After 20 days if the parcel hasn’t arrived we can start the claim process and once it’s found we can issue a refund or resend the goods.


 

Delivery schedule

 

Providing the items ordered are in stock, we will normally dispatch your order the following day after you have placed your order. Our last orders can be sent out on Friday afternoon and our first order of the week, Monday afternoon, we do not send items on the weekends but we are available if you need to speak to someone in the shop on Saturdays. We will email you when you place your order to let you know your estimated delivery date and then another email will let you know your tracking number, if you have chosen that option.

Larger items i.e. sewing machines and large fabric orders, we send need to be signed for, and you, or a nominated person must be available to sign for it. If delivery is attempted, but no one was available to sign for it, a card will be left for you by the delivery driver and you can call to arrange another time the driver can deliver the item.

All prices on our website are exclusive of delivery charges which will be added to the price of the products at the checkout, should there be a charge. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may not always qualify for free delivery and may also experience delivery delays, please call the shop for more information on this. 

 

 

Back orders

If your item is not in stock, we will back order it for you. You may choose to cancel your order if you would rather not wait for it to come into stock. Someone from the shop will contact you via email or telephone to discuss your options and find out what you'd like to do. 

 

WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.   

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

•  Much of the UK 's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.   

•  Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.   Brighton Sewing Centre is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.   

For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.  

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. 


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